On January 1, 2018, Sedgwick will be replacing MetLife for disabilty claims.
Here’s what you need to know
All of your claim information has automatically transferred from MetLife to Sedgwick; however, MetLife will continue to manage your claim and you should contact them as needed through December 31, 2017. Sedgwick will review your claim and will contact you directly with any questions or requests for additional information to help ensure an effective and efficient transition of your claim.
Please note, effective January 1, 2018:
- The contact number will remain as 800-638-4228.
- The fax number is changing to 859-264-4384.
- For approved claims, your LTD payment will be sent from Sedgwick using your existing payment information.
At Sedgwick, we’re excited to serve you and are committed to supporting you during your time away from work. Starting January 1, 2018, you’ll be able to use these enhanced tools for a better claim administration experience.
Opt into receiving email messages and text claim-alerts
Access Sedgwick’s self-service system, viaOne Express at www.claimlookup.com/VZ to:
Obtain your claim information
Upload documentsElectronically sign medical authorizations
Update your email and/or text preferences
Please be sure to include your claim number in all correspondence with Sedgwick to ensure we can provide you with the best service possible. If you have any questions, please contact Sedgwick at 800-638-4228, Monday through Friday, 8:00 a.m. - 9:00 p.m. Eastern Time.
Sedgwick Claim Forms
Attending Physician Statement Behaviorial Health
Attending Physician Statement Medical
Medical Authorization Information